Live Help
How do I make an online payment?
- Click Pay Your Bill on the homepage
- Enter the 5-digit zip code associated with your policy
- Enter your 9-digit policy number
- Press tab to get to the term field, select the correct term from the drop down menu
- Click “Continue”
- Complete the required fields under “Policy Informaton”
- Ensure the billing address entered corresponds to the billing address for the credit card utilized.
- Click “Make Payment”
- Print copy of confirmation page for your records
What credit cards are accepted by Sequoia Insurance Company?
We accept Visa, MasterCard and Discover credit cards.
Where can I find my policy number?
Your policy number can be found on the top right corner of your invoice or on your policy declaration page.
What if I do not have my policy number, but would like to make a payment online?
A policy number is required to make a payment online. If you do not have your policy number, you can call 1(888) 704-1384, option #3, to make a payment
Is there a fee for making a payment online or over the phone?
There is no fee for making an online or over the phone payment.
Can I make an online payment on the Sequoia Insurance Company website if I am a Sequoia Indemnity or Personal Express Insurance Company Policy Holder?
Yes, credit card payments for Sequoia Indemnity and Personal Express Insurance Company can be made at www.sequoiains.com.
What zip code do I enter on the “Make a Payment” page?
This will be the zip code that is associated with the policy, which may be different than the credit card billing zip code and the zip code on your invoice.
My policy number does not fit in the space provided on the “Make a Payment” page?
Your policy is broken into two parts, the policy number and the policy term. The policy number is a 9-digit number that starts with 3 letters, followed by 6 numbers (i.e., SBP123456) and the term is a two digit number (i.e., 01). On the make a payment page enter the 9-digit policy number, and then hit the “tab” key to get to the drop down box where you can select the policy term.
I tried to process an online payment and I got a message saying that the transaction is up for review, and to call your department. Why?
The most common reason for this is that the address entered does not match what the credit card company has on file for the card. Please ensure you are entering the billing address associated with the card, which may be different than the address associated with your policy.
Where can I find information about my policy online?
Specific information related to your policy is currently not available online. Please contact your agent if you have policy related inquiries. If you have payment/billing related inquiries, please call 1(888)704-1384, option #3.
What is the difference between EFT, e-check and ACH payments?
All three payment types are very closely related. ACH (Automated Clearing House) generally refers to direct deposit or other electronic payments. An EFT (Electronic Funds Transfer) is a term that refers to any computer-based system used to perform financial transactions electronically, including ACH and e-check transactions. An e-check is a paper check that is converted to an electronic transaction (EFT) at point during the transaction process.
Can I make an EFT, ACH or e-check payment online?
At this time, we do not accept e-check payments online; however we can accept e-check payments over the phone. Please call 1(888) 704-1384, option #3.
How do I set-up a recurring payment?
Recurring payments can be set-up for e-checks and credit cards by printing, completing and submitting one of the forms below:
Forms can be submitted as follows:
Mail:
Sequoia Insurance Company
Attn: Billing Department
P.O. Box 1510
Monterey, CA 93942
E-mail: seq_collections@sequoiains.com
Fax: (831) 401-3232