CLAIMS

Sequoia Insurance Company is known for providing excellent claims service to all insureds. Every claim is assigned to an experienced member of Sequoia's Claims Department. There is no call center. Workloads of Claims Department staff are carefully monitored with claims allocated to ensure our agents and policyholders a timely resolution.

Sequoia's Claims Department staff is trained to find solutions that are fiscally responsible and that consider all exposure liability and damages. Claims Department staff resists all claims without merit.

The Claims Department staff consistently maintains contact with insureds throughout the claim process, remaining accessible for questions, inputs, and discussions. The staff advises the producer of declinations before notifying the insured. The agent is kept informed throughout the entire process.

Reporting a Claim

To report a Property or Liability claim, click here.

To report a Workers' Compensation claim, click here.

NOTE: Changes in Workers’ Compensation Claim Offices and MPN

Effective January 1, 2013, Sequoia’s claims office has changed to:
Sequoia Dedicated Claims Unit
Main Ph: 800.597.7677
Fax: 859.264.4378
Reporting Ph: 800.579.1300

Mailing address:
Sequoia Insurance Co. c/o Sedgwick CMS
PO Box 14649
Lexington, KY 40512

Please note that the Reporting Phone 800-Number has not changed.  While we are in the process of sending out claims kits to all policyholders, they will not need to remember a new number.

Sequoia will also have a new MPN, Harbor Health MPN, recognized for high quality care and outcome-focused approach.  Details on this change are being sent to all injured workers and we will also send out separate details to policyholders directly.